The field of applications in general, and travel applications in particular, is enormously fertile and unstoppable, and two clear groups can be identified in the race: companies with traditional or analytical origins and those born with technology in their DNA, the so-called startups.
The travel manager must have the necessary mechanisms to be able to evaluate the quality of the service provided by suppliers and be able to establish the accepted quality levels, as well as the processes of constant improvement. Basically, to establish the rules of the game between the supplier and the buyer.
Business travelers complain about loneliness, jet lag, endless work schedules… However, many of them see their travel as an advantage, because it offers them the opportunity to get to know new destinations and cultures. Bleisure and blurring, two ways of blending work and private life, are gaining more and more followers.
We live in a world where we expect everything to be immediate. Amazon is testing drone deliveries, thanks to Deliveroo we can order food for home from our favorite restaurant and we enjoy marathons of our favorite series on Netflix. This trend that mixes impatience and instantaneity is also clearly seen in the fintech sector.
Every trip has a human cost. Traveling generates stress, there is no doubt about it. This is what some experts call traveler friction and is directly related to the concept of traveler experience. New installment of the report “The Business Travel Cycle”, published by Forum Business Travel.
A truly transversal process, which has made the sales force more agile, but also the executive body. However, such a radical change has required a previous work of mentalization and corporate culture to motivate the professionals involved in the change.
Corporate culture to motivate the professionals involved in the change.