Is human contact so important to offer a good service?
Travel agencies often believe that human interaction is crucial to attracting and retaining travelers. More than 40% of travel agents surveyed by Amadeus for the study "From Human Contact to Human Technology," the first installment in the "Perspectives for the New World of Travel" series, ranked it as a top factor for success. The figure is even higher for agencies specializing in business travel. But contact is not synonymous with empathy.
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Measures to promote cultural change in companies
Only 5% of employees contribute with ideas for improvement in the daily change of their company, a process in which only 30% of the workforce is involved, according to the latest study by the Kaizen Institute, an international consulting firm specializing in continuous improvement and process optimization. The work proposes a series of solutions in the daily management of projects to involve each of the professionals, turning the entire workforce into drivers of change.
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New technological solutions in corporate travel (and VII): How to implement a startup?
To implement the services of a startup in the corporate environment, it is necessary to trust the traveling employee and his ability to manage his own budget, but it is the travel manager who has to lead the change. It is necessary to propose an adoption target, not only with the criterion of optimizing costs, but also valuing the quality of the service. There are usually good intentions, but little effectiveness when it comes to implementation. This is the last and final installment of the pioneering study in our country conducted by Forum Business Travel, in collaboration with Amadeus Spain.
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Business travel, why and what for?
It is a fact that there is a before and after pandemic; that is, those trips where only one person was going to a meeting are no longer coming back. Covid-19 has changed priorities and budgets when it comes to corporate travel. Travel managers and specialized travel agencies should start discussing the new travel regulations much more clearly now. In addition to how to travel, what needs to be asked is why and what for.
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New technological solutions in corporate travel (VI): When to implement a startup?
Companies, especially large ones, tend to be conservative when it comes to implementing technology or innovative solutions. Decision processes are lengthy and multi-layered. Sometimes, by the time approval finally arrives, the chosen solution is already obsolete. Sixth installment of the pioneering study in our country conducted by Forum Business Travel, in collaboration with Amadeus Spain.
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The evolutionary leap of companies towards digitalization
The spread of telecommuting has been one of the consequences of the pandemic of the coronavirus in the workplace. Many companies were already prepared, they had the technological and digital capacity to work remotely. Their workers had also acquired this habit. However, the coronavirus has put on the ropes those more reluctant to telework and who postponed the digital transformation of their processes. The urgency of taking measures to continue their business has led to accelerated transformations.
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