Is human contact so important to offer a good service?
Travel agencies often believe that human interaction is crucial to attracting and retaining travelers. More than 40% of travel agents surveyed by Amadeus for the study "From Human Contact to Human Technology," the first installment in the "Perspectives for the New World of Travel" series, ranked it as a top factor for success. The figure is even higher for agencies specializing in business travel. But contact is not synonymous with empathy.
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Business travel, why and what for?
It is a fact that there is a before and after pandemic; that is, those trips where only one person was going to a meeting are no longer coming back. Covid-19 has changed priorities and budgets when it comes to corporate travel. Travel managers and specialized travel agencies should start discussing the new travel regulations much more clearly now. In addition to how to travel, what needs to be asked is why and what for.
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Business travelers, do you feel confident?
According to research conducted by the Global Business Travel Association (GBTA) in collaboration with AIG Travel, 8 in 10 women say they have had one or more safety-related concerns or incidents while traveling for business in 2019. Women take precautions in many facets of their lives, especially when it comes to personal safety and, business travel, is no different.
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Independent hotels facing the addictive reach of OTAs
It is undeniable that the biggest change in recent years is related to technology and automation and, despite the apparent slowness of the hotel industry to adapt to new technologies, it seems that something is changing. More and more hotels and hotel chains are relying on new systems, technologies and innovative concepts to enhance the digital guest experience and allow travelers to interact in a modern way with their brand.
Hotels and hotel chains are increasingly relying on new systems, technologies and innovative concepts to enhance the digital guest experience and allow travelers to interact in a modern way with their brand.
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Tips for approaching the selection of end suppliers and travel agencies
The search for suppliers is based on covering main needs and support for the fulfillment of business objectives. The travel manager must be aware of the factors involved in the search for the final suppliers and the data to be obtained before launching a bidding process. With respect to the travel agency, the formulas for dialogue are varied.
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Reports, alerts and geolocation, or how to implement "duty of care".
One of the most common mobility solutions used by companies as part of their employee risk management strategy are those related to travel documentation, destination reporting, alerts and geolocation.
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