Online scams have become an organized business, growing increasingly sophisticated and difficult to detect. Artificial intelligence and the use of personal data are changing the rules of the game when it comes to digital fraud. Cybercriminals no longer improvise: they combine advanced technology with real user information to create credible, personalized scams that are very difficult to identify at first glance.

For years, humanoid robots were seen as a futuristic promise that was difficult to bring to life in the day-to-day operations of the hospitality industry. However, recent advances in artificial intelligence are reigniting their potential as an operational tool in the sector, opening the door to new models of customer interaction.

Even as artificial intelligence continues to expand in the travel sector, users still show a clear preference for traditional planning and verified information. This is reflected in a survey conducted by Civitatis of more than 7,000 travelers, which shows that 60% still trust human input more than recommendations generated by algorithms.