Travel managers and TMCs face a whole new set of challenges compared to 2020 and 2019. Business travel volumes are unpredictable. The landscape has become more complex than ever and the workforce is lean, as Pascal Benn, a partner at Focus Travel, analyzes in an article published by Phocus Wire.
Creativity, agility and adaptability are the key to exploring new formats, uses and business opportunities in a changing and complex environment such as the one the hotel and tourism industry is going through as a result of covid-19. Based on our experience in the 39 establishments across the continent, we see how hotels and hostels have taken on a different role in the current context, including other uses and formulas that respond to current needs.