Is human contact so important to offer a good service?
Travel agencies often believe that human interaction is crucial to attracting and retaining travelers. More than 40% of travel agents surveyed by Amadeus for the study "From Human Contact to Human Technology," the first installment in the "Perspectives for the New World of Travel" series, ranked it as a top factor for success. The figure is even higher for agencies specializing in business travel. But contact is not synonymous with empathy.
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Measures to promote cultural change in companies
Only 5% of employees contribute with ideas for improvement in the daily change of their company, a process in which only 30% of the workforce is involved, according to the latest study by the Kaizen Institute, an international consulting firm specializing in continuous improvement and process optimization. The work proposes a series of solutions in the daily management of projects to involve each of the professionals, turning the entire workforce into drivers of change.
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