Traveller Friction, did you know that business travel also has a human cost?

Every trip has a human cost. Traveling generates stress, there is no doubt about it. This is what some experts call traveler friction and is directly related to the concept of traveler experience. New installment of the report “The Business Travel Cycle”, published by Forum Business Travel.

What is needed is to find the balance between the necessary optimization of resources in the management of business travel and the conditions in which they occur.

And this is not about corporate social responsibility policy, but about the economic impact on the bottom line. The big challenge now is to learn how to measure it.

With the economic crisis, companies focused on cost savings to the extreme. This criterion, transferred to the management of corporate travel, could mean in some cases a worsening of the conditions in which employees made their trips.

With the recovery, the weight of the balance can be reversed. Companies are beginning to find it difficult to retain their employees if they do not offer them conditions that also improve their quality of life, beyond economic remuneration.

This translates into, among other things, limiting the number of trips and improving the conditions in which they take place, in terms of experience and comfort.

There are already studies that indicate that the conditions in which a business trip takes place have a financial impact on companies. And this is because the traveler's performance when he arrives at his destination can be affected if he has not been able to sleep adequately on the plane, if the assigned hotel is far from the points of professional interest or if he does not have simple procedures to make changes in his trip if necessary.

The traveler's performance

When he arrives at his destination can be affected if he has not been able to sleep adequately on the plane, if the assigned hotel is far from the points of professional interest or if he does not have simple procedures to make changes in his trip if necessary.