Tips for claiming damage to or loss of baggage
If there is a problem with your baggage, the most important thing is not to leave the airport without filing a claim at the airline's baggage counter or the baggage service provider's counter. A Baggage Irregularity Report (PIR) must be completed and you will receive a reference number. When completing this procedure, try to provide as much information as possible and a detailed description of both the baggage and its contents.
According to AirHelp, it is advisable for the traveler to make a list of everything you need to claim and that re na evidence about the veracity of the complaint, making photos previously to the contents of the luggage or the suitcase itself before it is damaged, and thus you can compare the original state with the delivery.
For checked baggage on international flights, Spain is governed by the Convention of Montreal, which stipulates that each traveler can claim up to about 1,700 euros if his or her baggage is lost, damaged or delayed. In addition, you can claim the refund of costs that may have arisen from the problem with the suitcase.
But, ?quest;when is considered that the luggage has been lost? It is necessary that 21 days have passed since the date of arrival of the flight. From this moment, you can start the refund procedure, without forgetting that you have a period of two years to exercise this claim, that is, both the content and the suitcase. The process varies depending on the type of baggage that has been lost.
• If the luggage is only damaged, you can claim the price of repair or replacement of the affected items from the airline within 7 days.
If the luggage is delayed in delivery without damage, you must demand the cost of those essential items purchased in replacement of those that were in the lost suitcase. It is necessary to present a proof of payment of the products within 21 days after receiving the luggage.
M&AACute;S MEASUREMENTS
To prevent problems that may arise with your luggage it is advisable:
• If you have to make a transfer, it is best to choose flights operated by the same airline and ensure that there is sufficient time between the arrival of one flight and the departure of the next: one hour margin in the case of domestic flights or two hours if they are international flights.
• Organize baggage check-in in advance, as airports often have long lines to check luggage, so arriving early helps minimize check-in errors and stress.
• Put a tracker on luggage to locate it if it gets lost.
• Take advantage of carry-on luggage to carry essential items in case checked luggage is lost.
• Take a photo of checked luggage to make it easier to describe it when filing a claim and demonstrate damage to the suitcase
.