Travel technology moves towards a unique identifier to avoid check-in

The travel experience will soon be much simpler as travelers will no longer have to check in for flights in many parts of the world and will be instantly recognized at the airport, car rental, hotel and other stages of travel, using a single identifier instead of multiple documents. This is according to a new report from Amadeus.

 

The airline industry has already embarked on a major technology transformation that sees airlines transitioning to a new generation of technology for Offer, Order and Delivery, as they move away from traditional industry standards to make air travel more seamless;

Airlines are moving from traditional industry standards to make air travel more personalized and traveler-centric.

Delivery management is the final component of this transformation, and Amadeus engineers are currently collaborating with airlines, ground handlers and airports to design and build the new system.

According to the report, departure management systems (DMS)will gradually replace the current departure control systems (DCS) to offer an entirely new generation of departure management systems (DMS);

All of these systems will gradually replace the current departure control systems (DCS) to offer a completely new generation of open and flexible technology that better connects an airline's own systems and those of its partners, such as airports, ground handlers and third-party suppliers.

The change will help free airlines from outdated systems in common use at the airport and from reliance on costly teletype messages originally introduced in the 1940s. Agents working on the airport's front line will be able to move around the terminal and serve passengers from mobile devices

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By replacing decades-old rules, processes and systems, the industry will be able to offer a more seamless and integrated travel experience in several key areas:

No need to check in

In many parts of the world, check-in is likely to disappear, as travelers will arrive at the airport "ready to fly" having digitally completed any visa or border checks in advance. Instead of queuing at check-in counters, travelers simply drop off their bags and pass through airport security.

The removal of traditional processes such as check-in will result in more pleasant terminals, designed around leisure activities, where agents will be able to circulate and serve passengers from a tablet, the report predicts.

Instant recognition

Instead of carrying multiple paper and digital documents, the traveler's tickets throughout the trip will be linked, so the traveler and the services he or she has ordered will be easily identified in an instant as the trip progresses, for example, at the car rental or hotel front desk.

With the option of associating this information to a chosen identifier (e.g. biomedical data or passport) it will no longer be necessary to continuously identify yourself and provide documentation to prove what you have booked/contracted.

This information will be dynamic, so that if a gate changes, the traveler will be automatically informed. Privacy by design ensures that only the relevant information for each supplier is available when the traveler chooses to authenticate, with enhanced security measures.

Service recovery

When an incident or anomaly occurs, passengers will receive a single notification promptly explaining the reasons for the incident;The notification will explain the alternative travel option recommended by the airline, with the possibility of accepting or rejecting it digitally from their phone.

Retrieval options will take into account the entire journey, improving outcomes for travelers and ensuring that airline partners understand each passenger's needs and privileges/conditions.

On the other hand, the ease of integration will allow airlines to offer "multimodal" options, i.e., to use rail and ground transportation to offer the best option to the traveler.