Partnership between Nautalia and Acai to accelerate AI transformation in the Travel Live group
The collaboration is already improving customer service efficiency and will be gradually extended to all areas of the group: corporate, vacation, and events.
The alliance is part of a long-term vision that has positioned Nautalia and Travel Live as leaders in the use of AI applied to customer service in the European tourism sector.
"From the outset, we were clear that AI was not just a fad, but a strategic tool to help our teams serve customers better and faster," says Rosa María Martín, Director of Operations at Nautalia Empresas. "By automating repetitive tasks, our advisors can focus on what really adds value: creating exceptional travel experiences," she adds.
Real results
The first phase of the project kicked off at Nautalia Empresas as a starting point for optimizing the management of inquiries in corporate travel teams. Within a few weeks, the use of AI solutions reduced response times and agent workload, laying the foundation for its progressive deployment across the Travel Live group.
"We have achieved real improvements in service efficiency," explains Martín. "The AI agent acts as an invisible co-pilot that supports our teams and allows them to focus on travelers, not on managing inboxes," he adds.p>
In this new phase, the goal is to automate recurring processes and gain agility in daily management, reinforcing the work of the teams and customer service. The initiative will be extended to the group's corporate and vacation travel areas.
"Our roadmap is very clear," adds Cecilio Martell, director of Nautalia Empresas: "We want a hybrid model in which people and artificial intelligence work together to gain speed, quality, and growth capacity at every point of contact with the customer."
Although the rollout has begun with Nautalia Empresas, the agreement covers the entire group, with the aim of ensuring a consistent and innovative experience across all Travel Live brands and business lines.