What criteria should a company consider when selecting a travel agency?

JOSÉ MONTES CABELLO, experto Key Account & Sales Manager en Business Travel.

JOSÉ MONTES CABELLO, expert Key Account & Sales Manager in Business Travel

A supplier specialist in business travel has some specific characteristics that must meet to offer a complete service and with an added value compared to a traditional travel agency.

Within the business world and from the perspective of the company as a customer, when a company has a certain volume in travel or needs of greater management, it is important to choose the right supplier to offer the best service;It is important to properly choose a travel supplier that knows how to meet the needs in a specialized way, has a recognition in the business travel market and at the same time offers a personalized service and adapted to the company. To achieve this, the agency staff must have the necessary training and knowledge focused on the business area.

The availability of a business travel agency is a factor to take into account when choosing this provider, since within the business environment, it is necessary to have a service with schedules adapted to the company's activities.

Technology that helps to simplify the processes before, during and after each trip. The specialized supplier must have the ability to offer customized and customized management systems, by easily and creatively creating new applications, etc. This will be an added value for the agency and a favorable point for the company when contracting its services.

From technologies to detect a deficient application of the company's travel policies to the creation of online locators for travelers around the world, specialized agencies must offer a wide range of technological possibilities adapted to the client and that are adapted to the needs of the client;

Specialized agencies must offer a wide range of technological possibilities adapted to the customer and that at the same time mean a cost saving for the company through the online management of all the procedures and the automation of the processes.

The account manager is considered a strategic figure in the world of Business Travel and in agencies specialized in business. He/she is responsible for developing the business travel strategy of the company/client under his/her charge, managing and mediating, directly, all the necessary procedures, as well as advising and responding to all the incidents that may arise associated with the company's travel policy.

The account manager is considered a strategic figure in the world of Business Travel and in agencies specializing in business.