First solution to better manage flight delays and cancellations

Amadeus has unveiled a solution that will use intelligent and personalized rebooking options to enable travelers to enjoy a better travel experience, while offering airlines the opportunity to save costs and manage the ticket more effectively.

 

Thanks to Amadeus Personal Disruption Companion, if a flight is canceled or delayed, the passenger will not have to personally call the airline or wait in line at the airport to find out how to proceed. By simply pushing the screen of your smartphone or tablet you will automatically get real-time, personalized travel alternatives through your smart devices.

In the event of incidents, airlines will be able to personalize their commercial offers for travelers before, during and after changes to their reservations, such as a free hotel stay, a better seat or even other paid services, such as access to the airport spa.

Companies will also be able to fully automate the entire incident management process, from ticketing to electronic communications, and to the ticketing process;

Ambit's new solution for the management of all types of incidents, from ticket issuance to EMD electronic communications, from inventory updating to issuing new boarding passes and even transferring baggage to the new flight.

Amadeus Personal Disruption Companion, whose first promotional version will be available in early 2015, is a unique solution in the market, as it uses a customer-centric flight incident management strategy and gives full control to the passenger in case of flight delays or cancellations.

It works by analyzing and understanding both the passenger's characteristics and destination, and combining this information with other preferences such as language or mode of contact. This information is fully personalized thanks to the specific itinerary of each passenger and the purchase history of complementary services, as well as other personal preferences indicated or stored.

According to Julia Sattel, senior VP Airline IT at Amadeus IT Group, the market opportunity for the industry to better manage incidents is enormous. In fact, in the U.S. alone, airlines lost $7.2 billion as a result of flight disruptions in 2012. When problems arise, passengers demand automatic and intelligent re-accommodation options that respond to their specific needs in a personalized way”.

The launch of Amadeus Personal Disruption Companion follows the publication of the 2013 report “Passengers-first: re-thinking irregular Operations”, commissioned by Amadeus and prepared by Norm Rose, which analyzes incident management. According to the study, 33% of passengers cited a lack of information about what happened as the number one cause of frustration in the event of an incident, followed by 18% who said they received conflicting information.