FBT organizes a special day for corporate travel agents

Forum Business Travel has convened an extraordinary conference outside its usual training program to analyze the evolution and trends of Business Travel oriented towards the management of corporate travel agents. The event is scheduled for May 24 in Madrid.

The special event is aimed at travel agents specialized in business tourism and will feature as keynote speaker, Iacute; Í Í ñ igo Valenzuela, a true benchmark within the sector for his extensive professional experience. El Grupo Transhotel has lent its facilities in San Sebastián de los Reyes (Madrid) to hold the conference, which has been designed with a very participatory format.

The agenda of the session is as follows:

10:00 – 10:15 Welcome and Introduction.

10:15 – 11:15 Presentation: Evolution and Trends in Business Travel.
Speaker: Iñigo Valenzuela, Expert in Business Travel Management.


11:15 – 11:45 Coffee Break.

11:45 – 13:00 Tables to discuss the following topics:


1. The challenges in the distribution of business travel. Internet opened up a new distribution information channel.



a. How a multi-channel scenario with multi-value and multi-cost (direct and indirect) affects the corporate travel industry.


b. Are the costs to be paid by the end customer increasing. It seems that credit card companies are no longer going to assume the costs of credit cards, and it also seems that the fees are going to increase.


c. Europe isá undergoing a process of liberalization of passenger rail transport, what would be the best model of distribution of these services for Spanish travel agencies.


2. What the customer of the future will be like in corporate travel.


a. How new technologies will affect the service provided to travelers and corporate travel managers.


b. How mightá value be conveyed when day-to-day human interactioná less shouldá be more.


c. It is possible that a “TripAdvisor” for the corporate travel sector could be developed.



13:00 – 13:30 Conclusions, Q&A and closing.