"The golden rule for the buyer is not to create false expectations about its volume."

Forum Business Travel interviews Scott Gillespie, head of ARC Analytics, as well as co-founder and director of the purchasing consultancy tClara. An expert in Global Travel Management, especially in aspects such as benchmarking, analytics and traveler friction, he is one of the great references in the sector worldwide, due to his intense work as a trainer, lecturer and author of works such as Gillespie's Guide to Travel Procurement.