Half of the Spanish companies evaluate the satisfaction of their frequent travelers

51% of Spanish companies have already implemented mechanisms for their corporate travelers to evaluate their experience before, during and after the trip. This is according to the latest European Business Travel Barometer, prepared by American Express Global Business Travel.

The study shows that traveler satisfaction is one of the main concerns for the travel manager. A trend that reinforces a paradigm shift in the industry in which, increasingly, the traveler is the epicenter of travel policies.

Thus, in Spain, there has been a gradual increase in the number of companies that measure the experience;experience of their employees during their company travel, rising from 42% in 2015 to 46% in 2016, to 51% this year. 

In Europe the progress is similar, as in 2015 the number of companies measuring the satisfaction of their travelers was close to 45%; in 2016 it reached 49%; and in 2017 it reaches 57%. 

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One of the tools for evaluating the traveler experience is MyTravelSolution, the travel portal of American Express Global Business Travel España. The solution arises from a collaborative work methodology between agencies and companies, taking into account the idiosyncrasies of each one of them at a local level.

The head of the Product Development and Innovation area, Estefanía Ruiz, points out that "the design and conceptualization of the product will be based on the design of the product;The design and conceptualization of the portal revolves around the fact that the traveler is increasingly seeking homogeneous experiences between his personal life and his professional facet”.

The portal has four main modules: the profile management module in a single database that is updated in real time; the travel request module, through which the traveler can start the reservation in the office and finish it in the cab; the follow-up module for authorizers, who are always informed of the status of the reservation; and, finally, the functionality for sharing experiences about any supplier.