Corporate clients want good location and technology in hotels

Hotel location is the top choice requirement for business travelers, according to a survey conducted by the Barceló Sants hotel among domestic and foreign users visiting Barcelona. Everything that has to do with technology, from wi-fi connection to USB chargers, is also among the most demanded services.

 

The survey points out that the location of the hotel is the main requirement demanded by executives, both Spanish (72%) and foreign (68%) in their business trips. On the other hand, among the most highly valued services, the good Internet connection stands out. In fact, 88% of those surveyed consider that having wi-fi in the place where they stay is essential, followed by the cleanliness  (more than 50% of the total number of those surveyed consider that having wi-fi in the place where they stay is essential, followed by the cleanliness  (more than 50% of those surveyed consider that having wi-fi in the place where they stay is important);More than 50% of the total respondents), and the facilities at the check-in and the check-out (39% domestic customer, 20% foreign customer).

As these are the most valued services, it is not surprising that they are the ones that receive the most complaints, either for their malfunction or their absence, followed by the soundproofing of the rooms (more than 20%).

It is also positively valued that the hotel offers other technological facilities, such as USB charging sources or the possibility of plugging in devices to the screens available in the rooms. Likewise, despite valuing the hotel's connections very positively, the personalized treatment a n still matters to this type of traveler, with details such as celebrating their birthday with some detail in the room, a valued concept.

SPENDING LEVEL

Another significant fact is that 63% of international executives admit to incurring higher expenses when traveling for business purposes than on their vacations, while only 32% of Spanish executives say they spend more on personal travel than on business trips.

As for the channels through which they make their reservations when traveling for work, national and international executives coincide in managing it through their company (41% and 42% respectively);s company (41% and 37% respectively), using as a second channel the direct booking (39% and 36% respectively), which leaves agencies as the third channel, used by 15% of Spanish and 18% of international executives.