Business travelers are not aware of the coverages that assist them in their travels
Forum Business Travel is calling for more effort on the part of companies to disclose the details of their insurance policies.
Business travelers rely on the coverage provided by their companies through the insurance they take out, but in most cases they are unaware of its scope and the procedure when incidents occur. Therefore, Forum Business Travel advises improving internal communication to ensure their safety while traveling.
Spanish companies are reaching new markets, increasingly remote, where the legislation and the safety and security protocols are not homologous with those in force in Spain. For this reason, FBT recommends a greater attention to the contracted insurances to know if they respond to the needs and typology of your trips.
In addition to reviewing the coverage, companies should become more aware of the details of the policies they take out so that travelers feel more protected. It's not a matter of just handing them a document with all the clauses and fine print, but of informing them clearly and simply, even with practical examples," says Raquel Vaquero, business travel manager at Gestamp.
As keynote speaker, Vaquero has starred in the session held by FBT in the theater Caser Calderón de Madrid, where about a hundred travel managers from large and medium-sized companies have gathered to discuss the importance of establishing a proactive policy on security so that business travelers can perform their work with guarantees.They need to feel that their company cares about them as a further incentive," said the Forum Business Travel speaker.
In the working groups formed by the continuous training platform, travel managers have pointed out the need to coordinate the participation of the departments involved, mainly Human Resources and Finance, to detect the needs of the company according to its geographical presence, the type of travelers and the characteristics of the trips. Among their conclusions, they have highlighted the possibility of negotiating policy conditions with the payment method as the most effective way to save money and improve coverage.
According to Marcos Franco, director of marketing and communications at the Transhotel Group, insurance can become a fundamental part of a trip. It is a very interesting product, because for very little the end customer can save a lot of worries, but seen in very different ways according to the market.